Our Promises

  • 100% Customer Satisfaction. Always 
  • 100% Safe and Secure Using End to End data encryption. 

 

OUR PROMISE STATES THE FOLLOWING: 

If unsatisfied for any reason and the item has not been opened or damaged, under our promise a customer may return the product to our warehouse within 14 days and receive a REFUND (minus the shipping and processing fee). Please contact us at info@i12ear-pods.com

 

  SHIPPING AND DELIVERY 

Our goal is to offer you the best shipping experience with fast delivery no matter what part of the world you are in. Every week we are sending out hundreds or thousands of packages to happy customers around the world. Since most of our products are highly unique and not found in stores, it might take a little longer time to get them sometime times. 

As a rule of thumb, the shipping can be broken down into three parts, which is known as processing time: order verification, packaging, and dispatching. All orders are sent to the manufacturer for dispatch within 48 hours after the order is placed. The manufacturer pack and send the order to the shipping company, which takes an additional 1-2 days. 

Shipping time: this is the time it takes to get from our shipping company to your home. International shipping usually requires 15 to 25 days, while most USA orders take a lot less time. Almost all orders are sent out with ePacket, which is a US postal service product. This means you get a tracking number you can follow up with and get the product in as little as 8 days after the order processing.